Clinic policy
Appointment cancellation policy
We are committed to providing exceptional care for your pets and ensuring timely service for all our clients. To help us manage the schedule, the following cancellation and rescheduling policy applies.
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hrs
Notice to change or cancel
Appointment booking and fees
- An initial exam fee, follow-up fee or technician appointment fee is required at the time of booking to secure your appointment.
- For procedures, a $500 payment is required at the time of booking.
- All fees are non-refundable if the appointment is cancelled or rescheduled within 72 hours of the scheduled time.
Cancellations and rescheduling
- For no-shows, or cancellations and rescheduling within 72 hours of the appointment, the original payment is non-refundable and a new payment is required to book another appointment.
- If you cancel more than 72 hours before your appointment and request a refund, an administrative fee will apply.
- If you reschedule or cancel more than 72 hours in advance without requesting a refund, no administrative fee applies and the deposit remains as a credit on your account.
- For procedures, if the appointment is cancelled or rescheduled at any time, $200 is retained from the original $500 payment to cover administrative costs. The remaining $300 is refunded where applicable. If cancelled within 72 hours, the full $500 deposit is non-refundable.
We greatly appreciate your understanding and cooperation, as it allows us to continue providing high-quality care for all our patients. Thank you for choosing VetDERM Clinic — we look forward to caring for your pet.
Need to change an appointment?
Call the clinic Monday to Friday, 8:00am – 4:30pm.